REFUND POLICY
Due to the nature of digital products that are delivered instantly, all sales are final once you download the beat files.
Payment Processing
All transactions are processed by Lemonsqueezy as the Merchant of Record and authorised reseller. Your charge will appear as "Lemonsqueezy" on your bank or card statement. By completing a purchase you also agree to Lemonsqueezy's Buyer Terms. In certain circumstances Lemonsqueezy may issue refunds at their sole discretion which may supersede our policy below.
↪ European Union Consumer Rights
For EU Customers Only:
Under EU Consumer Rights Directive 2011/83/EU, you normally have 14 days to withdraw from online purchases. However:
You WAIVE this right by:
- Clicking "I agree" at checkout
- Downloading the beat files immediately
- Acknowledging that your right of withdrawal ends when download begins
By completing your purchase, you:
- Expressly request immediate access to digital content
- Acknowledge the right of withdrawal is lost upon download
- Agree that no refund will be provided after download
This complies with Article 16(m) of the EU Consumer Rights Directive 2011/83/EU
For All Other Customers:
Once you download beat files, no refunds will be issued under these circumstances:
- Change of mind or buyer's remorse
- Dissatisfaction with creative direction
- Subjective quality or style preferences
- Decision not to use the beat
- Project cancellation
- Technical incompatibility with your equipment/software
- User error or accidental purchase
- Discovery that another artist uses the same free beat (Free license licenses)
Why No Refunds After Download?
- Digital files cannot be "returned" once downloaded
- You have full access to preview beats before purchasing
- Downloads are instant and permanent
- We cannot verify deletion of files from your devices
↪ Refunds ONLY for Technical Failures
We will coordinate refunds ONLY in these specific situations:
Eligible for Refund:
- Payment processed but you never received download links
- Duplicate charges or unauthorized charges on your payment method, these are payment issues handled directly by Lemonsqueezy support, not through our refund process.
- Files delivered are corrupted, unplayable, or materially different from the product purchased, and we are unable to provide working replacements within a reasonable timeframe. Such defects are only discoverable after download and are therefore exempt from the no-refund-after-download rule. This is our failure to deliver, not yours.
Not Eligible for Refund:
- You successfully downloaded and received functional, complete files consistent with the product described, even if you later changed your mind, did not use them, or found them unsuitable for your project. A working download constitutes delivery.
- You don't like the beat after purchasing (preview first!)
- Technical issues on your end (computer, software, storage)
- Lost or deleted files (you can re-download from your account)
- Any reason other than our technical failure to deliver
↪ Refund Request Process
To request a refund for eligible technical issues:
- Email us within 14 days of purchase at [email protected]
- Include:
- Order number or transaction ID
- Beat name(s) purchased
- Detailed description of the technical problem
- Screenshots or error messages (if applicable)
We'll investigate and respond as soon as possible. If your request is eligible, we will coordinate with Lemonsqueezy to process the refund, please allow additional processing time on their end after we confirm your case.
↪ Preview Before You Buy
To avoid buyer's remorse:
- Listen to full preview beats before purchasing
- Test the preview with your vocals/ideas
- Confirm the tempo, key, and style work for you
- Read the license terms carefully
- Contact us with questions before purchasing
Once you download = sale is final
↪ Chargebacks & Payment Disputes
Your charge appears as "Lemonsqueezy" on your bank or card statement, that is our payment processor, not a fraudulent charge.
Payment issue?
Wrong charge, duplicate charge, unrecognised transaction, suspected fraud on your card.
Contact Lemonsqueezy support directly, they own the payment and can resolve it. You do not need to contact us first.
Delivery issue?
Files not received after payment, corrupted files, wrong files delivered.
Contact [email protected] first, we can fix it without a chargeback, usually within 24 hours.
Bypassing us for a delivery dispute
If you initiate a chargeback or payment dispute for a reason we could have resolved, files not received, corrupted files, or any other delivery failure, without first contacting us, this constitutes a breach of your license agreement. Regardless of the outcome of the payment dispute, we reserve the right to:
- Immediately revoke all licenses associated with the disputed purchase
- Suspend and permanently terminate your account
- Require you to cease using all affected beats immediately
- Report the activity to relevant authorities if fraudulent intent is evident
Your beat license is a separate agreement from the payment contract. Filing a chargeback for a problem we could have fixed bypasses your obligation under that license, and we will treat it as such.
Our Commitment
While we maintain a strict no-refunds-after-download policy, we're committed to:
- Providing high-quality, professional beat files
- Ensuring reliable download delivery
- Responding quickly to technical issues
- Treating all customers fairly and respectfully
If you experience genuine technical problems, we'll do everything possible to make it right, whether through file replacement, technical support, or account credit for future purchases.
Questions Before Purchasing?
Not sure if a beat is right for you?
- Email us: [email protected]
- We can provide additional information
- Answer questions about the beat
- Help you make the right decision
We'd rather help you choose the right beat than deal with refund requests later.
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